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  • ITS Customer Support Analyst/Sr. ITS Customer Support Analyst

    Snohomish County PUD
    Job Description
    ITS Customer Support Analyst/Sr. ITS Customer Support Analyst
    Job #10552
    $52,047 - $80,153
    Job title and salary depending on skills/experience
     
    Basic Responsibilities:
    Assists end users to identify business needs that could be improved through the use of computer technology.  Helps, recommends, coordinates and implements appropriate computer solutions.  Assists in providing guidance and technical support to end users in systems processes and hardware and software by delivering ongoing product assistance.  Assists in the development and delivery of computer training.
    This position is for end user support through a ticketing system, email, skype, walkup and the telephone.
     
    Minimum Qualifications:
    ITS Customer Support Analyst
    • Bachelors Degree in Computer Science or related field.  OR
    • Associate of Arts degree with a concentration in Computer Science or related field and two (2) years of end user computing or other related computer work experience.

    Sr. ITS Customer Support Analyst

    • Bachelors Degree in Computer Science or related field, and
    • Two (2) years of progressively more responsible experience in an end user computing environment.  OR
    • Associates Degree in Computer Science or related field, and
    • Four (4) years of progressively more responsible experience in an end user computing environment.
     
    Benefits: More details can be found at: www.snopud.com/benefitoverview.
     
    To Apply: Fully complete the online application at careers.snopud.com by no later than February 20, 2020. A full job description is available on the website.

    We are an Equal Opportunity Employer of Minorities, Women, Disabled, and Veterans.

    Contact Information